Are you passionate about ensuring customer satisfaction, building strong relationships, and driving business results? We are seeking a motivated and proactive individual to join our team as a key customer partner. This is a fantastic opportunity to make a significant impact in a supportive and fast-paced environment.

Drive Customer Success and Employee Relations in a Dynamic Team

As a vital point of contact for our customers, you will play a crucial role in fostering loyalty, resolving issues, and supporting our mission to deliver outstanding service. Your expertise will help strengthen employee relations while aligning business objectives and customer outcomes.

About Us: Innovation, Inclusion, and Growth

We are a people-centred organisation committed to empowering every individual. By encouraging innovation, inclusivity, and ongoing learning, we deliver exceptional value to both our clients and team members. Join us to shape a workplace where everyone’s contribution is celebrated and professional development is a priority.

Key Responsibilities: Customer Success, Employee Relations, and Operational Excellence

• Serve as the primary contact for customer queries, ensuring each interaction is positive, efficient, and resolution-focused
• Build and nurture trusted relationships with customers by addressing needs, facilitating feedback, and championing their success
• Manage employee relations concerns, supporting a respectful and collaborative environment
• Utilise Teamtailor to manage customer and employee data, ensuring accurate documentation and compliance with company standards
• Leverage Excel for regular reporting, data analysis, and to inform recommendations for continuous improvement
• Proactively identify and resolve conflicts, fostering long-term solutions for both customers and colleagues
• Collaborate with cross-functional teams to support seamless service delivery and implement best practices
• Assist with budgeting, forecasting, and tracking customer success metrics to drive strategic business decisions

Skills and Experience: Employee Relations, Excel, Teamtailor, Conflict Resolution, and Financial Acumen

• Demonstrable experience in customer success, client services, or a related people-focused role
• Strong understanding of employee relations and the ability to resolve complex challenges diplomatically
• Proficient in Excel, including data analysis, reporting, and dashboards
• Experience using Teamtailor or similar applicant tracking or CRM systems
• Proven track record in conflict resolution and fostering collaborative working relationships
• Knowledge of budgeting, forecasting, and using metrics to inform decisions
• Excellent written and verbal communication skills, with an adaptable approach to diverse audiences

Traits We Value: Adaptability and Critical Thinking

• Demonstrates adaptability, remaining composed and effective in a fast-evolving environment
• Strong critical thinking skills, able to analyse situations, anticipate challenges, and devise actionable solutions
• Approachable, proactive, and committed to continuous personal and team growth

Your Next Step to Customer Success

If you are driven by helping others achieve their goals, thrive when solving complex challenges, and want to grow your career in a future-focused company, we encourage you to apply. We embrace diversity and welcome the unique perspective you can bring to our team.
To apply, submit your CV and a cover letter explaining your relevant experience and why you would thrive in this role. Together, we can deliver exceptional experiences to our customers and shape our company’s future success.